Impartiality & objectivity
CyCert operates as an independent Management Systems Certification Body. The independence and impartiality of CyCert is ensured by the Legal Framework of its foundation and operation, its financial independence, the operation of the Certification Committee, the operation of the Independent Certification Council and its organizational structure.
All enterprises that contact CyCert, within the framework described in the present Regulation, are treated equally. The Certification terms are uniform for both, potential interested enterprises, as well as Certified Companies.
In order to ensure integrity, objectivity and impartiality, CyCert has furthermore adopted the following policies:
- CyCert personnel is not in any way involved in the planning, organization and application of the Management Systems of the enterprises that are being audited by CyCertg consultancy.
- CyCert personnel that participate in the evaluation and certification procedures, does not have any financial, commercial or any other kind of relationship with the enterprises that are being evaluated nor any of its competitors.
- Every person or organization interested in certification has unhindered access to the certification services of CyCert. The terms of the Certification are the same, both for the interested enterprises and for Certified Companies.
- The applicable certification regulations and the relevant informative documents are freely accessible to any interested party.
- Business certification decisions are taken by individuals who did not participate in their evaluation audit.
- CyCert personnel that is involved in the evaluation and certification procedures are not engaged in training activities of the inspected enterprises, to standards it has inspected for at least 3 years since the last audit.
Discretion-confidentiality
CyCert ensures discretion and confidentiality vis-à-vis its clients, at all levels of its operation. The Independent Certification Council (ICC), the Certification Committee, its auditors as well as all its external associates, are responsible for the management of documents, data and any information that comes to their knowledge or is in their possession during their collaboration with CyCert, as strictly confidential. This information will be used only for the purposes of the Audits and any other certification activities they undertake.
Specifically:
- CyCert handles all client documents in its possession in absolute confidentiality. All information and contents of documents and/or electronic data that may come to the knowledge of CyCert and/or its auditors remain completely confidential.
- All CyCert’s auditors and personnel operate strictly within CyCert’s procedures and are bound by a Code of Conduct.
- Through a “Risk Analysis assessment” all activities and involvement of CyCert’s peronnel have been evaluated and conclusions and specific provisions on discretion and confidentiality issues have been drawn.
- Client-related information may be shared with other entities, such as the accreditation body in a way that does not compromise confidentiality. The client is aware of such cases.
In case legal disclosure of information to a third party is required, CyCert shall inform the client accordingly.
CyCert gives the utmost importance to issues of confidentiality and applies strict policies of confidentiality and information security all levels of its services and activities.
