ISO 9001

Quality Management Systems

The Quality Management System (QMS) is the process and procedures by which an organisation directs and controls its quality-related business activities to achieve the organization's objectives. It encompasses the organisational structure, as well as the planning, processes, resources, and documented information, that an organisation uses to consistently meet its quality objectives and deliver products and services that meet customer requirements. ISO 9001 is the most widely used quality management standard in the world. It defines the requirements for quality management and aims to establish an organization's effective system that is continually improved.

Some of the reasons why an Organization decides on the adoption
and implementation of a Quality Management Systems are the following:

What is ISO 9001

The Quality Management System (QMS) is the process and procedures by which an organisation directs and controls its quality-related business activities to achieve the organization's objectives. It encompasses the organisational structure, as well as the planning, processes, resources, and documented information, that an organisation uses to consistently meet its quality objectives and deliver products and services that meet customer requirements. ISO 9001 is the most widely used quality management standard in the world. It defines the requirements for quality management and aims to establish an organization's effective system that is continually improved.

ISO 9001 requirements are generic in nature and are intended to apply to any organisation, regardless of its size or type, or the products or services it provides.

Adopting a quality management system should be a business-wide strategic decision. The primary objective of a Quality System established in accordance with the international ISO 9001 standard is to continuously provide products and services that meet customer requirements as well as applicable statutory and regulatory requirements.

Benefits

Several factors contribute to an organization's decision to adopt and implement a quality management system, including the following:

  • Enhancement of the performance and productivity of the business
  • Increased emphasis on meeting customer requirements and expectations
  • Customer satisfaction enhancement.
  • Convince customers that the desired quality is being achieved and maintained
  • Enhancement of the products / services offered in terms of quality
  • Possibilities for expansion into new markets
  • Where necessary, the establishment of opportunities for competition in tenders / orders
  • Internal "quality" and communication within the business are improved.
  • Enhancement of the organization's image and name / differentiation from competitors
  • Acquiring a significant marketing tool
  • A tool for identifying essential needs for staff training/skill development.
  • Increased employee involvement in process improvements.
  • It enables the organization's culture to change

Interested Organisations

ISO 9001 applies to any organisation that wishes to establish, implement, and maintain a quality management system, regardless of its size or type of products or services.

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