ISO 20000-1
Information Technology Service Management Systems
ISO/IEC 20000 is the international standard specifically for IT Service Management, which specifies requirements for the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value to the business and its customers.
Some of the reasons why an Organization decides on the adoption
and implementation of a Information Technology Service Management Systems are the following:
What is ISO/IEC 20000-1
ISO/IEC 20000 is the international standard specifically for IT Service Management, which specifies requirements for the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value to the business and its customers.
Benefits
Some of the reasons why an Organization decides on the adoption and implementation of an IT Service Management System are the following:
- Deliver and maintain effective managed IT services to customers
- Gives assurance to the customers that their service requirements will be fulfilled
- Creation of opportunities to expand into new markets and for competition in bids where required
- Upgrading of the image and name of the organization / differentiation from competition
- Acquisition of an important marketing tool
- It facilitates the enforcement of a culture of continuous improvement in the organisation
Interested Organisations
The requirements of ISO 20000-1 are applicable to any IT related organization that wishes to establish, implement and maintain an IT Service management system regardless of its type or size.
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